1. Reputology: Reputology is a customer feedback platform that helps businesses monitor and consolidate reviews from online review sites and social media sites such as Yelp, Facebook, and Google. Pros: Reports are easy to read and track customer sentiment, it has a helpful mobile app, and it integrates with Google Ads and Google Analytics. Cons: It’s not as comprehensive as some other review monitoring sites, and it doesn’t support other review sites.
2. Podium: Podium is a customer feedback platform that helps businesses manage customer relationships and online reviews from a range of different review sites. Pros: It provides analytics that can be used to measure customer satisfaction and loyalty, it supports review sites like Google and Yelp, and it includes some customer relationship management features. Cons: It’s pricey for the features that it offers, and it doesn’t have an app or API.
3. Yotpo: Yotpo is a customer feedback platform that helps businesses collect, monitor, and respond to reviews from online reviews, social media, and surveys. Pros: Comprehensive software suite, deep analytics, and a variety of integrations. Cons: Expensive pricing plans, limited integrations, and slow customer support response time.